Refund, Return &Cancellation

Customers may contact The JustinTech LLC to request cancellation of a service before work begins.

If work has already started, cancellation may result in charges for diagnostic work, labor, materials, parts, or other expenses already incurred.

Repair and diagnostic services are evaluated based on the condition of the customer's equipment and the service requested.

If a repair cannot reasonably be completed because of previously existing damage, incompatible hardware, unavailable parts, software limitations, or another circumstance outside our reasonable control, we will communicate the situation to the customer.

Any refund for repair or diagnostic services will be evaluated based on the work already performed and expenses incurred.

Customers should contact The Justin Tech promptly if a purchased product arrives damaged, defective, incorrect, or materially different from the product ordered.

Returns or exchanges may be subject to the condition of the product, whether it has been used or installed, manufacturer requirements, and the applicable order terms.

Certain products or components may not be eligible for return once installed, activated, modified, or used, except where required by applicable law.

Custom-built or customized computers and equipment may be subject to different cancellation and refund conditions because they are configured or assembled specifically for the customer.

Once customization, assembly, installation, or other work has begun, cancellation may result in charges for labor, materials, parts, software, and other costs already incurred.

Customers requesting a refund should contact: Just.techLLC@execs.com

Please include:

• ▸Customer name
• ▸Order or invoice number
• ▸Date of purchase
• ▸Product or service purchased
• ▸Reason for the request

We will review each request based on the applicable order, service, product condition, and applicable law.

Approved refunds will generally be issued to the original payment method.

The time required for funds to appear in the customer's account depends on the payment processor and financial institution.

Payments processed through Stripe may be refunded through Stripe.

Customers should notify us as soon as reasonably possible after receiving a damaged or defective product.

We may request photographs, videos, serial numbers, or other information needed to evaluate the issue.

Customers who believe a transaction was unauthorized should contact The Justin Tech promptly at Just.techLLC@execs.com.

We will investigate reported payment issues and work with the applicable payment processor when appropriate.

The Justin Tech

Website: thejustintech.net

Email: Just.techLLC@execs.com