Warranty & RepairPolicy
EFFECTIVE DATE: SEPTEMBER 6, 2026 · LAST UPDATED: SEPTEMBER 6, 2026
This Warranty & Repair Policy explains the coverage The Justin Tech ("we," "us," or "our") provides on custom builds, repairs, and installed parts — and what falls outside that coverage.
2-Year JUSTIN TECH Care — Custom Builds
Every custom-built computer from The Justin Tech includes our 2-Year JUSTIN TECH Care warranty covering parts and labor for defects in workmanship and component failure under normal use.
If something we built fails under normal use, we fix it — parts, labor, and bench time on us.
Repair Service Guarantee
Repair labor and any parts we install are warranted for 90 days from the date service is completed.
If the same issue we repaired returns within 90 days under normal use, we will re-service it at no additional labor charge.
Manufacturer Warranties
New computers, laptops, and components may carry separate manufacturer warranties. Those warranties are provided by the manufacturer, not The Justin Tech, and their terms control coverage for those items.
Where possible, we will help you navigate a manufacturer warranty claim — bring it to us first and we will point you the right way.
What Is Not Covered
- ▸Accidental damage, drops, spills, liquid damage, power surges, or acts of nature
- ▸Damage caused by unauthorized modification, disassembly, or third-party repairs after our service
- ▸Software issues, viruses, or malware introduced after service is completed (software support is available as a service)
- ▸Normal wear items such as batteries beyond manufacturer terms, cosmetic wear, and consumables
- ▸Data loss — customers are responsible for backing up important files before service
Diagnostics and Estimates
Diagnostics start at $49 and are credited toward your repair when you proceed with recommended service.
We provide an estimate before performing billable work. If we discover something new mid-repair, we stop and contact you before proceeding.
Turnaround and Equipment Pickup
Most repairs complete within 3–7 business days depending on parts availability; custom builds typically ship within 7–10 business days. We will give you a timeline up front and keep you updated.
Please retrieve your equipment promptly after we notify you service is complete. Equipment left more than 30 days after notice, with unpaid charges, may be considered abandoned under applicable law.
Remote and Online Service
Remote support sessions are performed with your permission and only for the work you authorize. We never access your device without your knowledge, and remote sessions can be ended by you at any time.
How to Make a Warranty Claim
Email Just.techLLC@execs.com or call 989-280-6479 with your name, purchase or service date, and a description of the issue. We will verify coverage and get you scheduled — online or in person in Crossville, Tennessee.
Contact
The Justin Tech — Crossville, Tennessee
Website: thejustintech.net
Email: Just.techLLC@execs.com
Phone: 989-280-6479